Send an email to with your full name and service address. If you have a legal name change please email us at with your full name/full address and ask us to send you a ‘Name Change Agreement form’.

How long does it take for Cox to transfer the service?

If the new location already has Cox Business service, the transfer typically takes 10-14 business days from the time we receive your agreement based on address serviceability (expect extra time if there’s a different service provider).

Can I change my Cox services online?

Easy Connect. You’ve got this. Just pick up your equipment and connect everything to begin service. Visit or call with any questions along the way.

Can you have two Cox accounts one house?

Only one modem is allowed per internet account. If you’re looking to have a 2nd modem in the house, it would require setting up a “roommate account”.

How do I add an authorized user to my Cox account?

Managing Secondary Users in My Account
Click My Account at the top of the homepage.Sign in with your primary User ID and Password. You must sign in as the primary user to Manage Users. Click the arrow on the Account section.Under User Accounts, click Manage Users.

How do I find out my Cox user ID and password?

Recovering Your Cox User ID
From Cox.com Home page, click Sign In My Account.Click the Forgot User ID link. Result: The Forgot my Cox User ID page displays the following options. Phone number. Account number.

How do I transfer my internet?

Tell your internet provider that you’re moving. See if you can move your internet to a new location. Check for discounts or deals. Schedule a date for activation and installation at your new home. Pack up your equipment for the move. Once you’ve moved your Wi-Fi to your new home, run a speed test.

Can I move my Cox email to another Cox account?

I’ve was told by a cox rep via live chat, that all Cox can do is transfer ALL email accounts from one cox internet service account, to another, AS LONG AS the new account doesn’t have a primary email account created.

Can I move my Cox Cable box to another room?

Yes. If the cable wall outlet in the other room gets the signal from Cox, you can move box your self.

Can I downgrade my Cox service?

You can downgrade your Cox Communications package if you are smart about it you need to prepare well and have strong points that can convince the retention department to lower your rates. Contact Cox Communications customer support when you are ready and request to speak to the retention department.

How do I downgrade my Cox TV service?

You’ll need to speak to an account services or billing representative to downgrade services. Go to to find the number for your location.

Can I keep my phone number if I switch to Cox?

Customers must keep the telephone number active with the other service provider, in order for the port to be successful. The telephone service is then canceled through the other provider once the port completes.

How much does it cost to add another internet line?

The national average price for installing a hardwired computer network is between $2,500 and $4,500, with most people paying around $3,800 per 2,000 feet CAT-6 cable with up to eight connections in a new construction.

Can I move my Cox modem?

Cox doesn’t actually record where in the house a modem is kept. So if you call up asking for your modem to be moved, they may set it up as a modem relocate, which does cost money. However if you call up and just say your modem is offline, they will troubleshoot and if needed, send a technician.

Can I add a second internet line to my house?

Need more speed? Consider adding a second internet line. If so, a second internet line might be the ideal solution for your household. It could allow you to dedicate one line to your work or school-from-home needs, for example, while you use the second internet line for everything else.

How many authorized users can be created by a primary account holder Cox?

The primary account holder can create up to nine authorized users.

How do I set up a second email account with Cox?

To add another email account, please do the following:
In a web browser, go to Sign In My Account.Enter your primary User ID and Password, then click Sign In.From the My Account page, click View My Profile.Click the Users & Email Accounts tab.Click Add User.

How do I cancel my Cox account?

Click the Customers drop-down menu, then click My Account, then click Profile. Under User Accounts, click Manage Users. Locate the User ID with the email account you are deleting. Click Delete email.