Using the app, buyers have the option to request a refund. Once a refund is requested, Verified Shops will need to accept the refund in order for it to be approved. If a refund is not accepted, the buyer can submit a claim to OfferUp Support for assistance.

Can you get scammed on OfferUp?

Note: If someone says OfferUp facilitates non-shipping transactions and they need to validate the transaction or send an invoice, this could be a scam. These scammers try to use fake emails like .

Does OfferUp have seller protection?

Sellers on OfferUp are not only protected by our policies and partnerships, but also by our world-class fraud detection, automation, machine learning, and data models that make OfferUp the simplest, most trusted way to buy and sell.

Typically, if an item isn’t shipped within six days of payment, OfferUp will refund the buyer’s payment automatically and cancel the order. It may take between three and five business days for the funds to be available in your account. The payment is usually held until the transaction is complete.

Does PayPal have buyer protection for OfferUp?

You will have PayPal Buyer Protection if you send the payment as Goods & Services payment. Make sure to enter the details of the item you’re buying and the condition of the item in the payment notes. Also, you can ask the seller to send you an invoice or a customer payment request.

You can request a refund from the delivered notification you received up to 2 days after you get the item. If you don’t get a response that solves the issue, you have 2 more days to let us know by filing a claim. After that time period expires, we’ll assume you’re happy with the item and complete the transaction.

How do I report a scammer?

The Federal Trade Commission (FTC) is the main agency that collects scam reports. Report your scam online with the FTC complaint assistant, or by phone at 1-877-382-4357 (9:00 AM – 8:00 PM, ET).

Is it safe to give your address on OfferUp?

Please don’t give away personal information such as email, phone number, or address. Use in-app messaging to communicate securely. Pay with cash or use OfferUp Payments available in some markets.

Once the seller accepts the offer, you’ve made a commitment to buy and will not be able to cancel.

Open offers
Tap Inbox.Make sure you’re in the Messages tab.Find and tap the Messages conversation to find the item you want to cancel.Tap View offer.Tap Cancel offer, then Cancel offer again to confirm.

Is buying through OfferUp shipping safe?

Shipped items and Buyer Protection Claims

When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp. Sellers are responsible for selling the item that was purchased as described in the post.

How do you get your money from OfferUp?

Get paid after shipping
Ship: When you accept an offer, we’ll authorize the buyer’s payment and hold it until you ship. Deliver: When the item gets there, buyers have 2 days to evaluate it before the sale is final. Get paid: Your money will transfer to your deposit account within 5 business days.

What happens if seller does not respond to refund request?

The payment will be released to the buyer if the request for a refund is successful or if there is no action from the seller within 2 days. The request will be cancelled if the Buyer fails to Respond within 2 days on Seller’s offer.

Is OfferUp Legit & Safe to Use? While OfferUp is a legit platform, it doesn’t prevent you from scam buyers, because you’re selling your items locally, mostly in-person and that’s something the platform can’t control.