Yes. If you are an Xfinity X1 or Flex customer, you can visit a local Xfinity Store to pick one up in person, or you can order a remote control to be shipped to you via UPS in a Getting Started kit (accessory shipping and handling fees will apply) through the Xfinity Assistant or by contacting us.

Can I pick up my Xfinity equipment?

Xfinity Stores by Comcast are stocked with our full product lineup, including Xfinity Mobile, so you can try our services firsthand. Comcast Service Centers are still available to help with a variety of tasks, including: Picking up, returning or exchanging your Comcast equipment.

Is Xfinity self-install kit free?

Your self-install kit will be mailed directly to your home. You can also call Xfinity customer service to have a kit mailed to you. It typically charges a $15 shipping-and-handling fee for the equipment, and it also offers priority shipping for an extra charge.

Can I install Xfinity by myself?

Comcast offers a variety of options to self-install your services. Each Getting Started kit comes with everything you need to quickly and easily set up your devices and activate your services. Read on to learn more about the Xfinity Internet Getting Started kit.

Where do I pick up my Xfinity modem?

Visit to find a UPS Store near you. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us.

Will Xfinity wire my house?

Yes, Comcast will come to your house to install the cable lines and equipment to your home. Please call this number (855) 307-4896 to set up your service.

Can you pick up a cable box from Comcast?

Note: Xfinity Internet customers are eligible to receive an Xfinity Flex streaming TV Box, at no additional cost, shipped directly to their home or by picking up at a local Xfinity Store. If you pick up at an Xfinity store*, you should receive an Xfinity Flex kit with Voice Remote as part of your Flex order.

What happens if I dont return Comcast equipment?

They will, of course, bill you for any unreturned equipment. This will be full list price for brand new gear even if at the time the router was obsolete and could not be reused. Furthermore, even if the equipment was returned if they fail to log it back into inventory you will be similarly charged.

How long does Xfinity installation take?

Technicians can easily access your exterior cable connection point to complete the installation. The installation generally takes between two and four hours.

Is Xfinity Gateway a modem?

When you lease an Xfinity Wireless Gateway, the router is built into it. The Wireless Gateway acts as a modem (connection to the Internet) and a router (connecting multiple devices within the home). You can still choose to have a separate router to create the home network, if you want, but it’s not necessary.

How do I know if my house is wired for Xfinity?

Step 1: Inquiry. If you’re signing up for new services or moving, you can check online to see if Xfinity service is available at your address. If you can’t find your address online, you can chat with us at or call 1-800-Xfinity and we’ll determine if service can be provided to your address.

What happens if you don’t have a coax outlet Comcast?

not having coax outlets does not mean you cant have cable internet, it just means Comcast has to do more then just run their lines up to your house and plug into a box outside and viola whole home internet. If you have every had cable tv or satellite tv installed the process is similar.

Do I need a technician to install my Internet?

Depending on the internet provider and plan you get, you can install your new internet package by doing it yourself or by hiring a professional technician to do it for you. When you choose to self-install, your internet provider will send you an installation kit in the mail.

How do I setup my Comcast self?

If You Have Xfinity Voice or Live in a WiFi Ready Apartment
Place Your Gateway or Modem. Find the cable outlet most centrally located in your home. Connect Your Gateway. Wait for Your Gateway or Modem to be Ready. Establish a Temporary Internet Connection. Activate Your Gateway or Modem. Connect to Your Home Network.

Do you need a modem with Xfinity?

To use Xfinity internet, you’ll need a compatible modem and router. A router connects to the modem in order to create a Wi-Fi network in your home that your computers and connected devices can use to access the internet. Modems and routers can be purchased separately, or you can use a device that combines the two.

How do I speak directly to the Xfinity agent?

How to Get a Live Rep With Comcast Customer Service
Call Comcast at (800) 266-2278. Push “#” when given the choice of automated menu options. Choose the department in which you want to speak to a live representative. Wait patiently on hold while the system connects you with a live rep.

How do I speak to a person at Xfinity?

Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.

How long do you have to return Xfinity equipment?

You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. The device must be activated before being returned or exchanged. For accessories, you have 30 days from your purchase date to start a return or exchange.