Other troubleshooting steps.
Refresh your DirecTV services. Refreshing your services will resynchronize your accounts services, and channels.Perform a disaster recovery. Disaster recovery will allow you to keep your current recordings, and settings. Factory reset your receiver.

How many TVs can watch DIRECTV at the same time?

Watch on the go

Enjoy up to three streams at the same time on mobile or streaming devices away from your home network. A maximum of 3 streaming devices can be accessed out of home. Keep in mind: Only two streaming devices connected to a TV can be accessed out of the home.

How many DIRECTV receivers can I have?

There’s no limit at all to the number of traditional receivers or DVRs you can use. However, you may need to upgrade your dish to support more than 20 tuners if you have installed the most common dish.

Can I have DIRECTV at two homes?

Your account is only good for your home location… one home location, period. There are exceptions for using your service in your RV, but not at a second location. If you have two locations, you’re supposed to have two accounts.

How do I call directv?

Please CALL 1-800-531-5000 for assistance.

Can I watch my DIRECTV at another location?

To watch outside your home, you can use the DIRECTV app to watch live TV, or download recordings to your device while you’re at home to take with you.

Can I use my DIRECTV receiver at another location?

Yes, but it will depend on a couple of things. I will start with the Genie system. If you take your Genie or the main receiver to another location the new location must have the same type of satellite dish installed. Plus, if it a 54 model then you don’t have to worry about the power supply.

How do I change my DIRECTV STREAM location?

Using any connected TV device:
Go to the DIRECTV STREAM app.Choose Settings and then Preferences.Select Location Settings and then Set New Home Location.Choose your new location.

Can I have 2 DIRECTV Genies?

Sadly, DIRECTV does not allow for more than one Genie activation on each account. If you have an HR54 Genie, they at least let you have other non-Genie receivers, but with an HS17, that’s the only device you can have on your account other than the clients.

How do I order an extra DIRECTV receiver?

Go to Account overview > My DIRECTV. Select Manage package & equipment. In the My Equipment area, select Order, set up, or return. Select Order a receiver, choose a receiver and Add to your cart.

Can I share DIRECTV with my neighbor?

If you live in an apartment, you could be sharing a dish right now with DIRECTV’s express consent. So right away, you should never, ever be giving a receiver to a neighbor and running a cable to your home DIRECTV system. That is definitely against the rules and it’s likely to get you in trouble.

Can DIRECTV track receiver location?

DirecTV does not track physical location. Only thing that might be affected for On Demand is anything that is area specific (locals, sports, etc.).

Can I take my DIRECTV box on vacation with me?

You either take boxes back and forth, or leave additional boxes at the 2nd location. You just need to have DirecTV seasonal/vacation disconnect any boxes that are not at the place you are using to comply with terms of service and Federal regulations.

Who can I call to complain about DirecTV?

Call 800-531-5000 between 8 a.m. and 1 a.m. EST on any day of the week.

How do I report a problem with DirecTV?

If you’re experiencing a technical issue, or if you need help navigating your device, call DIRECTV Customer Service at 1.800. 531.5000.

How can I get DirecTV to lower my bill?

Steps to Lower Your DirecTV Bill
Get your bills for the last 3 months.Review your bill for un-used services.Analyze the biggest parts of your bill that you want to lower.Call DirecTV loyalty department at (800) 531-5000.Ask the representative for ways to save on your bill with the same level of service.