This error either means that your cable box is set to a channel not currently in your cable package or that your equipment needs an authorization signal sent to it. First confirm this channel is in your cable package.

How do I refresh my Comcast signal?

Performing a System Refresh on X1
Press the A button on your remote control, or visit the Help section in Settings. Highlight the System Refresh tile, and press OK.Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes.

How do I fix my Comcast error code?

You can select to Ask the Xfinity Assistant or Search for the error code in support articles. If you select Ask the Xfinity Assistant, follow the prompts within Xfinity Assistant to troubleshoot and resolve your issue.

How do I reset my cable box?

Reboots will often solve issues by resetting the box and its cable connection. To reboot, unplug the cable box from the power, either from the back of the box or from the power outlet on your wall or power strip, for approximately 30 seconds, and then plug it back in. This will begin the boot-up process.

Why does Comcast say not authorized?

If someone’s having the “access not authorized” problem, it’s probably because of mismatched info for the same account confusing the system (different emails for the same phone numbers, or different phone numbers for the same email). Going through will allow you to link the accounts.

How do I give my Comcast router a signal reset?

Restarting Your Xfinity Gateway via My Account Online
Log in to your account at using your Xfinity ID and password.Scroll down and select Manage Internet.Select Restart Modem to begin troubleshooting.Select Start Troubleshooting to begin your modem restart.

How do I test my Comcast cable signal?

Use the arrow buttons on the remote to highlight Low Signal Indicator. Press OK (or press the raised button on the center of the directional pad if your X1 remote does not have an OK button) to toggle the feature on. The indicator will then appear at the top right of your screen, next to the time and temperature.

Why is my Xfinity cable box not working?

Make sure you’ve tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We’ll scan your device for potential issues. We’ll refresh your system or restart your TV Box.

What is PST on Comcast box?

That means the box doesn’t have a working cable signal.

What does 1 PSE mean on Xfinity box?

Usually means no connection or bad signal.

How do I manually reset my Comcast cable box?

Ensure your cables are tightly secured. Press and hold the Power button located on the front of the TV Box for 10 seconds. The TV Box should automatically restart.

How do I manually update my Comcast cable box?

Click the Update Now button in the email provided or navigate to You will be prompted to login using your Xfinity ID and password. Click the Get Started button. Review the details in the What You Have and What You’ll Get fields to make sure the equipment listed is correct.

How do I authorize my Comcast cable box?

Activate Your Equipment Online
Connect your Internet, Voice and/or TV equipment and turn it on.Go online to for easy step-by-step activation instructions. If you’re activating your Xfinity Mobile device, go to

Why is my cable box not authorized?

The Not Authorized error message will appear on your TV when you are trying to view channels that are not included with your subscription. This error can also occur when channels have recently been added to your TV box but the signal for the update has not yet been received.

How do I authorize my cable box?

Call 1-855-OK-BEGIN (1-855-652-3446). Enter the requested numbers when prompted, including the telephone number associated with the account. Wait for your cable box to activate. This may take up to 20 minutes.

What lights should be on my Xfinity router?

A steady, solid white light indicates that your router is switched on and is fully operational. If the white light is blinking, it means that the connection between your Xfinity router and the internet is not stable and is getting interrupted.

What is a refresh signal?

A refresh signal does the same as a reset, without doing a power cycle (resetting the hardware) – so doing a local reset is a better idea.