How do I file a claim with USPS?

If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
Online: Go to By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Evidence of Insurance.Proof of Value.Proof of Damage or Partial Loss of Contents.

How do I contact USPS about a lost package?

Submit a Missing Mail search request at MissingMail.USPS.com. File a claim (for insured items meeting the appropriate timeframe). Visit your local Post Office™ location for assistance in filling out a Missing Mail request.

Can you get a refund if priority mail is late?

If your Priority Mail Express mailpiece is not delivered by the guaranteed time, you can request a refund at USPS.com. Refunds will no longer be processed at Post Office locations.

What can I do if USPS loses my package?

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

When can I file a claim with USPS?

If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.

Why is my USPS package still in transit?

Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.

Can I call USPS to see where my package is?

You may call this phone number to obtain additional information on USPS Text Tracking: 1-800-222-1811. To obtain help from your mobile device, use any of the following: HELP, INFO, or AIDE.

How do I check the status of a claim with USPS?

For claims filed online, login to Online Claims at and check the status in your USPS.com account. For other claim status questions, email the Accounting Help Desk at or call 866-974-2733, Monday through Friday, 7a. m.

Do lost packages ever get found?

Yes they do get found. It really depends on why they’re “lost”. Most lost packages are really cases where the label was destroyed and there was no packing slip or other way to determine who the contents came from or were going to.

Do lost packages ever get found USPS?

The Postal Service has its own “lost and found” department in Atlanta called the Mail Recovery Center (MRC), which some may recognize by its older name, the “Dead Letter Office.” The staff at the Mail Recovery Center is dedicated to reuniting lost letters and packages with their recipient or sender.

Does in transit arriving late mean lost?

I generally think that “In Transit, Arriving Late” means the package will eventually arrive. The chances of it getting totally lost, at least in my experience, are pretty low. And if it does get lost, then honestly, while it hurts me, I really do feel for the buyer, and so I’ll refund them.

Can I sue USPS for late delivery?

You can also file a claim for the lost/delayed mail. Or call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811. My mail was damaged. Contact your local Postal Service Consumer & Industry Contact office, or file a claim.

Why is my priority mail taking so long?

A reason the USPS office is taking so long to deliver mail is that you’re paying for the slowest service. The fastest mail class that the USPS offers is their Priority Mail Express class. They’re able to deliver mail in one to two business days.

Does USPS refund?

Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order. Approved Click-N-Ship refunds are credited to the original payment account. Business customers who applied for a refund online will be refunded by check, not credited back to their account.

Who is responsible for lost package?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

How do I talk to a real person at USPS?

When a customer calls 1-800-ASK-USPS (1-800-275-8777), the customer service telephone number for the U.S. Postal Service® (USPS®), they will hear a greeting, then a language choice option (press 2 for Spanish).